Refund policy
Last updated: November 11, 2026
This policy explains how to return an order from Trackly Shop (trackly360shop.com) and how we refund your money. It does not limit the rights you have as a consumer under the law.
Return period
You have 14 calendar days from the day you receive your order to return it without giving any reason. This is your right of withdrawal: the law guarantees you at least 14 days. If your order arrives in several packages, the period starts when you receive the last one.
How to make a return
Before the period ends, email us at support@trackly360shop.com with your order number and the products you want to return. If you prefer, you can use the model form at the end of this policy.
We will reply with the address where you must send it. We work with several suppliers, so it may not be the same for every product: do not send it to another address without asking us first.
Send the product within 14 calendar days after notifying us.
Return costs
Return shipping costs are paid by you, unless the product is defective, arrived damaged or is not what you ordered: in those cases, we pay them.
Condition of the product
You can open and try the product as you would in a physical store. If you use it beyond that and it loses value, we may deduct that loss from the refund. If possible, return it with its packaging and accessories.
Products that cannot be returned
By law, the following cannot be returned: personalised or custom-made products, products that deteriorate quickly, and sealed products that cannot be returned for health or hygiene reasons once you have unsealed them.
Defective, damaged or wrong products
Check your order when you receive it. If it arrives damaged, has a defect or is not what you ordered, email us at support@trackly360shop.com with photos and your order number: we will repair it, replace it or refund your money, at no cost to you. In addition, all our products have a 3-year legal guarantee from delivery.
Exchanges
If you want a different size, colour or model, the fastest way is to return the product following this policy and place a new order.
Refunds
We will refund everything you paid, including the original shipping costs (up to the cost of our cheapest standard shipping), within a maximum of 14 calendar days from when you tell us you are withdrawing. We may wait until we receive the product, or until you send us proof that you have shipped it, before refunding you. We will use the same payment method you used to buy, at no cost to you; your bank may take a few more days to show it.
Model withdrawal form
(Only fill in and send this form if you wish to withdraw from the contract.)
To the attention of Trackly Shop (Rafael Quinones Amato), Calle Ayora 5, 46018 Valencia, Spain, support@trackly360shop.com:
I hereby inform you that I withdraw from my contract of sale of the following good:
Ordered on / received on:
Name of the consumer:
Address of the consumer:
Signature of the consumer (only if the form is submitted on paper):
Date: