Terms of service

Last updated: November 11, 2026

These terms govern the use of the online store Trackly Shop (trackly360shop.com) and the purchases you make in it. By buying, you accept them. Each order is subject to the version in force at the time it is placed.

Who we are
Owner: Trackly Shop (Rafael Quinones Amato, NIE Y9369837L)
Address: Calle Ayora 5, 46018 Valencia, Spain
Email: support@trackly360shop.com
The store runs on Shopify, but the sale is made directly with us: Shopify is not a party to the contract.

Who can buy
You must be over 18, give us truthful information and keep your account secure, if you create one. We sell for personal use, not for resale.

Products and prices
We describe our products as accurately as possible, although colours may vary depending on your screen. Prices are in US dollars. Any applicable taxes are shown at checkout before you pay. Shipping costs and any other charges are shown before you pay. If there is an obvious error in a price, we will let you know and you can either continue at the correct price or cancel the order with a full refund.

How to place an order
You add products to the cart, enter your shipping details and payment method, and confirm the purchase. Before paying, you can review and correct all your details. We will then email you the order confirmation, which is proof of the contract; we keep an electronic copy that you can request from us. The contract is concluded in English. If a product sells out or we detect possible fraud, we may cancel the order before shipping it and refund everything you paid.

Payment
We accept the methods shown on the checkout page. Payment is charged when you confirm the order, through a secure payment gateway; we do not store your card details.

Shipping and delivery
Delivery times and conditions are set out in our Shipping Policy. The product travels at our own risk until it is received by you or the person you designate.

Returns and warranty
You can withdraw from your purchase as explained in our Refund Policy. All products have a 3-year legal guarantee from delivery. We are the seller and we are responsible to you even if the product is shipped directly by our supplier.

Intellectual property
The texts, images, logos and design of the store belong to Trackly Shop or its licensors; you may not use them for commercial purposes without permission. Shopify trademarks belong to Shopify.

Use of the store
You may not use the store for illegal or fraudulent purposes, introduce viruses, extract data in bulk, or access it with robots or automated agents that do not identify themselves as such. Any reviews you post must be truthful and respectful; we may remove unlawful or offensive ones. If you breach these terms, we may block your access.

Liability
We are responsible for our obligations in accordance with the law. We are not liable for damage caused by misuse of the store, for delays due to force majeure, or for the content of third-party websites or tools linked from it. Nothing in these terms limits your rights as a consumer.

Privacy
We process your data as explained in our Privacy Policy.

Changes to these terms
We may update them; changes only apply to orders placed after they are published.

Applicable law and complaints
These terms are governed by Spanish law. If you have a problem, email us at support@trackly360shop.com and we will try to solve it. You can also contact the consumer services of your autonomous community, consumer arbitration, or the courts of your place of residence.